Privacy policy

 

Privacy Policy

Last updated: April 9, 2026

DcodeDyslexia Ltd. operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). DcodeDyslexia is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories:

  • Contact details: Name, address, billing address, shipping address, phone number, and email address.

  • Financial information: Payment card numbers, transaction details, and payment confirmations.

  • Account information: Username, password, security questions, and preferences.

  • Transaction information: Items viewed, cart data, wishlists, and purchase history.

  • Communications: Information included in customer support inquiries or other messages sent to us.

  • Device information: Browser type, IP address, network connection, and unique identifiers.

  • Usage information: Data regarding your interaction with and navigation of the Services.

  • Customer Review Information: Review ratings, written reviews, product feedback, uploaded photographs or videos, review verification status, and information relating to review requests and responses.

2. Personal Information Sources

We collect information from the following sources:

  • Directly from you: When you create an account, make a purchase, or communicate with us.

  • Automatically: Through cookies and similar technologies when you visit our site.

  • Service Providers: From third parties (like Shopify) engaged to process data on our behalf.

3. Cookies & Tracking Technologies

This section explains how we use cookies to improve your experience. By using our site, you consent to the use of cookies as described below.

Types of Cookies We Use

  • Strictly Necessary Cookies: Required for the website to function (e.g., secure checkout, account login). These cannot be disabled.

  • Performance and Analytics Cookies: Help us understand site usage (e.g., Shopify Analytics). This data is aggregated and anonymous.

  • Functional Cookies: Remember your preferences, such as language or region.

  • Marketing and Advertising Cookies: Used only with your explicit consent to measure marketing performance and show relevant ads (e.g., Meta Pixel).

  • Third-Party Cookies: Placed by services like payment processors or social media platforms.

Managing Cookies

You can manage your preferences through the cookie banner displayed upon your first visit or via your browser settings. Legal Basis: We rely on consent for analytics and marketing cookies, and legitimate interest for strictly necessary cookies.

4. Platform Migrations and Data Integrity

To provide an enhanced shopping experience, we occasionally transition our Services between digital platforms. This includes our recent, planned migration from WordPress to Shopify.

During such transitions, your personal information is transferred between secure environments as a "managed migration." We implement strict technical and organizational measures to ensure the security, confidentiality, and integrity of your data throughout the process. In the event of future platform evolutions, we will continue to prioritize the protection of your information and ensure that any new service providers adhere to the high security standards described in this Privacy Policy.

5. How We Use Your Personal Information

  • Service Delivery: Processing payments, fulfilling orders, and managing your account.

  • Marketing: Sending promotional communications (where permitted) and showing tailored advertisements.

  • Security: Authenticating accounts and preventing fraudulent or malicious activity.

  • Communication: Providing customer support and maintaining our business relationship.

  • Legal Compliance: Responding to legal processes or enforcing our terms.

6. How We Disclose Personal Information

We may share data with:

  • Shopify and Vendors: For IT management, payment processing, and fulfillment.

  • Marketing Partners: To provide personalized advertising.

  • Corporate Affiliates: Within our corporate group.

  • Legal Authorities: When required by law or to protect our rights.

  • Review Service Providers: We may share certain customer information, including name, email address, order information, and purchased products, with our customer review service provider for the purpose of collecting, managing, verifying, and displaying customer reviews and ratings relating to products purchased through our Services.

7. Data Processing and Third-Party Services

Our store is powered by Shopify Inc. Shopify acts as a data processor on our behalf, meaning they process your personal data only according to our instructions and for the purposes of providing their services to us.

Shopify International Limited, an Irish-registered entity, is our primary Shopify contracting party and acts as Shopify's main establishment for GDPR purposes. Our relationship with Shopify is governed by a Data Processing Addendum (DPA), which is incorporated into Shopify's Terms of Service and sets out both parties' obligations regarding the processing of your personal data.

Your data may be transferred outside the European Economic Area (EEA). Where such transfers occur, they are protected by appropriate legal safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission, ensuring your data receives an essentially equivalent level of protection.

For more information on how Shopify handles personal data, please refer to Shopify's Privacy Policy at www.shopify.com/legal/privacy and their Data Processing Addendum at www.shopify.com/legal/dpa.

If you have any questions about how your personal data is handled, or wish to exercise your rights under GDPR (including the right to access, rectify, erase, or port your data), please contact us at info@dcodedyslexia.com.

You also have the right to lodge a complaint with the Irish Data Protection Commission at https://www.dataprotection.ie/www.dataprotection.ie.

7A. Customer Reviews

  • Customer Reviews and Ratings

We use a third-party review platform, Judge.me, to collect, manage, and display customer reviews and ratings relating to products purchased through our Services.

To facilitate review requests and verification of purchases, we may share certain personal information with Judge.me, including your name, email address, order details, and information about products purchased.

Where you choose to submit a review, we may process and publicly display information including:

    • Your review content and rating.
    • Your first name or chosen display name.
    • Photographs or videos you upload with your review.
    • The date of your review.
    • Verification that the review relates to a genuine purchase.

Reviews may be displayed publicly on our website and may remain visible after your purchase unless removed in accordance with our moderation policies or applicable legal requirements.

We rely on our legitimate interests in improving our products and services and providing transparent customer feedback to prospective customers. Where required by applicable law, we will obtain consent before sending review requests or processing review-related information.

For more information about how Judge.me processes personal information, please refer to Judge.me's Privacy Policy and applicable data processing documentation. 

8. Children's Data

The Services are not intended for children. We do not knowingly collect information from individuals under the age of majority. If you believe a child has provided us with data, please contact us for deletion.

9. Security and Retention

While we implement robust security measures, no system is impenetrable. We retain your personal information only as long as necessary to maintain your account, provide Services, or comply with legal obligations.

10. Your Rights and Choices

Depending on your location (including the UK and EEA), you may have the following rights:

  • Access / Know: Request a copy of the data we hold.

  • Delete / Correct: Request the removal or fixing of your data.

  • Portability: Request a transfer of your data to another party.

  • Withdraw Consent: Opt-out of processing based on previous consent.

  • Object/Restrict: Ask us to stop specific types of processing.

To exercise these rights, please contact us using the details below.

11. International Transfers

We may process your data outside your country of residence. For transfers out of the EEA or UK, we rely on recognized mechanisms such as Standard Contractual Clauses (SCCs) unless the destination country is deemed to provide an adequate level of protection.

12. Complaints

If you are unhappy with our data practices, please contact us. Residents of the EEA/UK also have the right to lodge a complaint with their local data protection authority.

13. Contact

For questions regarding this policy or to exercise your rights:

DcodeDyslexia Ltd. Carnafin, Mount Temple, Moate, WH, N37 CH26, IE

Email: info@dcodedyslexia.com | admin@dcodedyslexia.com

Mobile: +353 (87) 9437767/ 1306728